Travel Concierge Ltd. has provided complimentary travel insurance claim services as a courtesy since 2015. Much has changed globally since then, greatly increasing the complexity of travel.  Changing medical, health and entry requirements and protocols by country, domestic FAA issues, airline issues worldwide, new Visa requirements in the EU, strikes, extreme weather, earthquakes,  war, political unrest and more have put a new and much higher demand on travel insurance filings.

 

Additionally, the claims process with all insurance companies requires detailed information that only the client possesses. These include dates, time of day of the event(s), physician names and contact information, hospitalization information, forms, billing statements, history of illness, flight schedule changes, proof of flight delays and cancellations, luggage delays, weather delays, receipts and much more. Filing claims for a client usually requires a considerable back and forth to gain all of the information needed to file a claim. This is not only time consuming but can also cause a delay in filing.

Due to the demand and increase in claims, Travel Concierge Ltd. will no longer provide travel claim filing and management. 

 

Going forward, beginning July 27, 2023, Travel Concierge, Ltd. will provide guidance to clients on how to start the claim process and will assist as needed. But management of the claim including follow-up with the insurance company will be the client’s sole responsibility.

 

Thank you for understanding this policy change and the circumstances which lead to it.

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Travel Concierge Ltd. is a leisure-travel agency focused on Premium & Luxury Travel around the world on land, oceans and rivers. Currently there is a $250 planning fee per itinerary week,  for creating, booking and managing a comprehensive itinerary. This fee may be waived or reinstated at the sole discretion of your Travel Advisor. The fee will be applied toward your balance once you deposit your booking. We book airfare as part of our clients’ complete travel itinerary. We do not book partial itineraries or back fill client's direct bookings with items like airfare or insurance. Travel Concierge Ltd. does not book air-only travel.

 

The 2019 pandemic and the lingering and ongoing complications that it created, has greatly increased the complexity of booking and managing airfares, missed connections, cancellations and schedule changes as well as the plethora of dynamic global protocols, climate extremes, air traffic control & crew shortages and geo-political unrest and more affecting air travel. In response we have implemented air booking fees to cover the enormous amount of time required to deal with these issues. Air booking fees may be waived at the discretion of your Travel Advisor. Thank you for your understanding in these increasingly demanding times for our industry.

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Fees are per ticket:

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Domestic flight: $75

Exchanges/changes: $50 plus airline fees (Cancel, change fee plus any increase in the airfare)

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International flight: $150

Exchange/changes: $100 plus airline fees (Cancel, change fee plus any increase in the airfare)